IBS HELPDESK

IBS HELPDESK SUPPORT PROCEDURE 1

• IBS SUPPORT DOCUMENT

FAQ 0

Getting Started 0

Skype for Business 2

• How to Install Skype for Business
• How to set up online meeting with Skype For Business

Mobile Devices 4

• Android Device
• Blackberry Device
• Windows Phone Device
• iPhone Device

Outlook Web App 2

• How to use Outlook Web App in Office 365
• How to reset password

Outlook 2013 2

• How to adding Permission to your Outlook 2013 Calendar
• How to connect your outlook 2013 to Office365

Cannot Login 5

• Wrong Username
• Wrong Password
• Forgot Password
• Password Expired
• Wrong Login Portal

Email Problem 2

• Cannot View All Emails
• Very small fonts on Outlook Wep App

Contacts Problem 4

• My contacts are missing from Web Outlook
• Cannot view all contacts
• Cannot add new contact
• Cannot delete contacts

Calendar Problem 2

• My calendar is empty
• Cannot delete a calendar entry

General 2

• Outlook is not responding
• Unlicensed product

Email Problem 4

• Cannot send
• Cannot receive
• Emails are missing
• My email stuck in Outbox folder

Contacts Problem 2

• My contacts are missing
• Cannot open shared contacts

Calendar Problem 2

• Cannot open shared calendar
• Cannot enter new entry in shared calendar

Library Issue 3

• I cannot create new library
• I cannot upload a file
• My folder is missing

Library Issue 1

• My library is not syncing

Contact Issues 2

• Cannot add Contact
• Cannot add external contacts

OCTOBER 2015 1

• Find previous conversation in Skype for Business

NOVEMBER 2015 1

• Share an Outlook calendar with other people

MARCH 2016 1

• Share a contacts folder with other people

APRIL 2016 1

• How to share a calendar with other People

MAY 2016 1

• How to Share your sceen in Skype for Business

Multi-factor Authentication for Office365 1

• Multi-factor Authentication for Office365