a. Check Administrator rights

· Prompt client Go to Start and search for Word and right-click on it

· Choose Run as an administrator to complete the activation

b. Check if his/her signed in to office programs

· Go to Start and search for Word and click to open

· Then go to Account and to the User information, check if you are signed in 

· If not, click Sign in and enter the User ID (email address)

· Select Organization account

· Then, enter Office365 password and click Sign in

· Close all programs and restart the PC.