a. Check Administrator rights
· Prompt client Go to Start and search for Word and right-click on it
· Choose Run as an administrator to complete the activation
b. Check if his/her signed in to office programs
· Go to Start and search for Word and click to open
· Then go to Account and to the User information, check if you are signed in
· If not, click Sign in and enter the User ID (email address)
· Select Organization account
· Then, enter Office365 password and click Sign in
· Close all programs and restart the PC.